Do you need support for AVM-2000 ?
Here are some things to try/check before opening a support incident:
Have you tried a a backup and then reindex and pack ?
Have you rebooted your server and/or workstations ?
Have you checked our Documentation page ?
Have you checked our FAQ page ?
Your options are:
A) Tech Support / Pay As You Go
This information is for users with no AMA, OR for support provided for items not covered under an AMA.
- Charges prepaid by Credit Card – No Support on Account
- Minimum per incident charge $125 (covers first hour of support services). All tech support prepaid in one hour increments unless otherwise specified by TangoWare.
- After you have made your payment, please send an email to sales AT tangoware.com with the information below. You will receive a reply within 24-36 hours:
- Your Name
- Company Name
- AVM-2000 serial number from the AVM-2000 Admin > System Info screen
- AVM-2000 version number from the top left of caption bar, including the number in parentheses, such as 6.51A(123)
- A detailed description of your problem (attach screenshots if appropriate)
- Have you tried a backup and then reindex and pack?
- Does the problem happen on one workstation only, or all workstations?
- What operating systems are you using for your workstations and server?
- Have you tried rebooting your server and/or workstations?
- Has anything recently changed, such as new computers or other hardware?
- Version 6 Updates (for users with no AMA who are currently using Version 6): $395.00.
- Purchases of additional workstation licenses are $200 each. If you would like an invoice in advance of your payment, please email sales AT tangoware.com with your request
- Please see our Optional Modules page for purchases of any optional modules you wish to add to your existing AVM-2000 system
Please email sales AT tangoware.com with any questions you may have regarding the above policies.
B) Annual Maintenance Agreement for AVM-2000 - for customers with a current AMA in force
An Annual Maintenance Agreement (AMA) provides you with basic support for the AVM-2000 software for one year. AMA purchases are required with new purchases of the AVM-2000 software. Basic Support includes assistance with features and operations of the AVM-2000 system. (Questions about Work Orders, Invoicing, PO's, Configuration, etc.) The AMA also allows you to download free maintenance updates of the current program version from the TangoWare website.
Please email sales AT tangoware.com for support assistance through your remaining Annual Maintenance Agreement term.
The following items are NOT included with an AMA:
- Hardware, Printers, Networking, Server or Operating System related problems
- Operating System support
- Assistance setting up / "mapping" your network for use with the AVM-2000
- Assistance with Shared Printers / Print Servers, Label Printers or Bar Code Readers for use with the AVM-2000
- Assistance with creation and use of optional Electronic Signatures
- Assistance with QuickBooks® beyond 60 days of module purchase
- Repairs of corrupted data or "virus" infections
- Assistance with AVM-2000 database errors
- Assistance with Backups, Backup Restoration, Hard Drive "Crashes", etc., or "moving" AVM-2000 files
- Operator / user errors, improper use or setup of AVM-2000 program, functions or data
- Training employees on use of AVM-2000
- Repairs performed by TangoWare on your AVM-2000 files
- Other circumstances at your location beyond our control
- Requests for Custom Modifications
- Major Feature Upgrades / New Modules
- FAA Approval of your use of the AVM-2000 software (Each licensee must obtain their own FAA FSDO or CHDO approval.)